JOB TITLE: Dispatcher

DEPARTMENT: Parking Shuttle Bus Services 

DIVISION/LOCATION: Dallas Fort Worth Airport

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

MAIN RESPONSIBILITIES

Basic Function: Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management. 

Essential Duties and Responsibilities:

• Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary. 

• Courteously assist customers and employees alike by answering any questions they may have. Direct the customer to the Facility Manager for further assistance. 

• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. 

• Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. 

• Maintain a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area. 

• Assist Facility Managers with other duties as needed.

MINIMUM QUALIFICATIONS

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Availability to Work: Available to work special shift requirements depending on the locations needs. Availability to work 2nd shift, 3rd shift and/or weekends may be required.

Education/Experience Required: High School Diploma or GED equivalent. 

Knowledge Required: Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management preferred. Working knowledge of basic office equipment, such as phone and fax. Working knowledge of Microsoft Office products - Word and Excel.  

License Requirement: Must have and maintain a valid state-issued driver’s license with a current address and acceptable Motor Vehicle Record (MVR) that meets acceptable company standards. 

DOT Medical Card:  A Medical Examiner’s Certificate (DOT Medical Card) is required.

Language Skills: Ability to read and comprehend simple instructions, write simple correspondence, speak and communicate all aspects of job related in the English language. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company.

Oral Communication:  Speaks clearly; Listens and gets clarification; Responds well to questions in the English language.

Written Communication:  Writes clearly and informatively; Able to read and interpret written information.

Mathematical Skills: Ability to add, subtract, two-digit numbers and multiply and divide with 10’s and 100’s. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. 

Adaptability:  Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment:  Exhibits sound and accurate judgment.

Professionalism:  Maintains positive attitude. Responds to requests for service and assistance. Reacts well under pressure.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position The employee is required to reach and grasp with hands and arms and talk or hear using a phone or two-way radio.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits Include: After 90 days full time employees become eligible for dental, medical, and vision insurance, paid holidays, sick time, and vacation.

Starting Pay: $19.50/PER HOUR (Effective January 1st, 2022)

THIS IS A NON-EXEMPT/HOURLY POSITION.  CRIMINAL BACKGROUND CHECK AND PRE-EMPLOYMENT DRUG TESTING IS REQUIRED.

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.